Building AI fluency at scale with ChatGPT Enterprise
澳大利亚联邦银行（ Commonwealth Bank of Australia ，下称 CBA ）正与 OpenAI 合作，在近 50,000 名员工中部署 ChatGPT Enterprise ，把人工智能从有限的试点扩展为全行的核心能力。
CBA 强调安全性、一致性与易用性，通过构建连接器、培训、领导示范以及论坛、日常任务和内部实验等实践项目，推动员工掌握 AI 能力。
其目标是在日常工作流中嵌入 AI，然后进一步拓展由智能代理驱动的用例，在关键时刻提升客户体验，重点包括客户服务以及应对欺诈和诈骗的场景。
“当我们想让整个组织使用一个质量极高、表现一致的产品时，我们选择了 OpenAI ，以便把这种能力转化为更好的客户成果。”—— Matt Comyn ，CEO， Commonwealth Bank of Australia
通过在全行范围内推广并配以有意为之的参与策略，CBA 正将 AI 打造为一个平台，以在澳大利亚为客户提供更优的服务成果。上方可听 Matt Comyn 的简短访谈了解更多。
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全球已有超过 100 万家企业通过 OpenAI 取得实质性成效。欲了解详情，请联系团队：https://openai.com/contact-sales/
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Commonwealth Bank of Australia (CBA) is partnering with OpenAI to roll out ChatGPT Enterprise across nearly 50,000 employees, making AI a core capability for the entire organization rather than a limited pilot.
With a focus on security, consistency, and familiarity, CBA is building AI fluency through connectors, training, leadership role modeling, and hands-on programs like forums, daily tasks, and internal experiments.
The goal is to embed AI into everyday workflows, then expand into agent-powered use cases that improve customer experience in high-impact moments, including customer service and fraud and scam response.
–Matt Comyn, CEO, Commonwealth Bank of Australia
By pairing enterprise-wide adoption with deliberate engagement, CBA is treating AI as a platform to deliver better outcomes for customers across Australia. Hear more in a brief conversation with Matt Comyn, CEO, Commonwealth Bank of Australia, above.
Join the frontier
More than 1 million businesses around the world are achieving meaningful results with OpenAI.
Contact our team
via OpenAI News
澳大利亚联邦银行（ Commonwealth Bank of Australia ，下称 CBA ）正与 OpenAI 合作，在近 50,000 名员工中部署 ChatGPT Enterprise ，把人工智能从有限的试点扩展为全行的核心能力。
CBA 强调安全性、一致性与易用性，通过构建连接器、培训、领导示范以及论坛、日常任务和内部实验等实践项目，推动员工掌握 AI 能力。
其目标是在日常工作流中嵌入 AI，然后进一步拓展由智能代理驱动的用例，在关键时刻提升客户体验，重点包括客户服务以及应对欺诈和诈骗的场景。
“当我们想让整个组织使用一个质量极高、表现一致的产品时，我们选择了 OpenAI ，以便把这种能力转化为更好的客户成果。”—— Matt Comyn ，CEO， Commonwealth Bank of Australia
通过在全行范围内推广并配以有意为之的参与策略，CBA 正将 AI 打造为一个平台，以在澳大利亚为客户提供更优的服务成果。上方可听 Matt Comyn 的简短访谈了解更多。
JOIN THE FRONTIER
全球已有超过 100 万家企业通过 OpenAI 取得实质性成效。欲了解详情，请联系团队：https://openai.com/contact-sales/
----------------------
Commonwealth Bank of Australia (CBA) is partnering with OpenAI to roll out ChatGPT Enterprise across nearly 50,000 employees, making AI a core capability for the entire organization rather than a limited pilot.
With a focus on security, consistency, and familiarity, CBA is building AI fluency through connectors, training, leadership role modeling, and hands-on programs like forums, daily tasks, and internal experiments.
The goal is to embed AI into everyday workflows, then expand into agent-powered use cases that improve customer experience in high-impact moments, including customer service and fraud and scam response.
“When we wanted to get the organization using a very high-quality product with real consistency, we chose OpenAI so we could translate that capability into better outcomes for our customers.”
–Matt Comyn, CEO, Commonwealth Bank of Australia
By pairing enterprise-wide adoption with deliberate engagement, CBA is treating AI as a platform to deliver better outcomes for customers across Australia. Hear more in a brief conversation with Matt Comyn, CEO, Commonwealth Bank of Australia, above.
Join the frontier
More than 1 million businesses around the world are achieving meaningful results with OpenAI.
Contact our team
via OpenAI News
